X-Carve Pro comes with a 1-year limited warranty that expires on the first anniversary of the date of delivery of the X-Carve Pro to you. To view the 1-year limited warranty please open the attachment at the bottom of this page.
We have also teamed up with Clyde to offer top-tier product coverage via an extended purchasable 3-year warranty. Coverage by Clyde is underwritten by A-rated insurance carriers and comes with easy-to-understand terms, a simple claims process, and competitive pricing. By adding coverage to your purchase you can use our products knowing Clyde has your back.
This warranty can be added at the time of purchase when choosing your X-Carve Pro machine or up to 90 days after the ship date.
Q: What happens when I purchase a protection plan?
A: After you purchase a protection plan, Clyde will send you an email (your declarations page) with a link to view your terms and conditions on Clyde's customer portal, hiclyde.com. There, you can read a summary of your plan and file a claim. You'll also have the option to create an account for easy access to your coverage details at any time.
Q: How do I file a claim?
A: To file a claim, simply sign in to Clyde's customer portal, hiclyde.com, and navigate to the product you need to submit a claim for. If this is your first time logging in, you will be prompted to create an account on HiClyde, and Clyde will auto-populate all of your orders and contracts for you.
Q: Are contracts backed by an insurance company?
A: All Clyde contracts are backed by A-rated insurance partners. Clyde partners with a marketplace of insurers bringing you the highest quality coverage for the lowest price.
Q: What if I return my product?
A: If you return your product your contract will automatically be returned as well. Depending on when you return your item, you may receive a prorated amount for your contract depending on how much time the contract was in effect. You can find details about the return policy for the X-Carve Pro here: What is the return policy for X-Carve Pro?
Q: Where can I learn more?
A: You can learn more at joinclyde.com or hiclyde.com.