X-Carve Pro Return Policy:
If for any reason you are unhappy with your purchase Inventables offers a 30-day money-back guarantee on X-Carve Pro machines. The 30-day policy begins from the date of delivery of the machine. A Return Material Authorization ("RMA") is required before completing an Item return, regardless of the reason for the return, and only after a reasonable effort to troubleshoot any issues with the Inventables support team has been made.
Opened, assembled, partially assembled, and/or used machines, will be handled on a case-by-case basis as published in our terms of use state:
For items such as kits or machines, we do not accept returns once you have begun constructing the kit or otherwise begun to use the machine. We are not obligated to accept any return without a proper RMA. Unauthorized returns will be reshipped to you at your expense. We also reserve the right to impose reasonable handling charges in the event we either accept or reject an unauthorized return, as well as restocking fees as posted on the site or otherwise charged from time to time.
This policy excludes cases that involve manufacturing defects or damage to components out of the box as long as they are reported within 30 days from delivery.
It is our preference to work directly with customers to fix any issues as quickly as possible to ensure all customers remain happy with their purchases and have a successful experience using our products. If you have additional questions or a return request, please contact Customer Success via email at help@inventables.com and include your order information (order reference number and/or the email used to place the order).