X-Carve Pro Return Policy:
It is our preference to work directly with customers to fix any issues as quickly as possible to ensure all customers remain happy with their purchases and have a successful experience using our products.
If your machine is not performing as expected*, Inventables offers returns on X-Carve Pro machines on a case-by-case basis, excluding original and return shipping, within 30 days from delivery. A Return Material Authorization ("RMA") is required before completing an item return, and only after a reasonable effort to troubleshoot any issues with the Inventables support team has been made. Restocking fees will apply.
After the 30 days:
For items such as kits or machines, we do not accept returns once you have begun constructing the kit or otherwise begun to use the machine. We are not obligated to accept any return without a proper RMA. Unauthorized returns will be reshipped to you at your expense. We also reserve the right to impose reasonable handling charges in the event we either accept or reject an unauthorized return, as well as restocking fees as posted on the site or otherwise charged from time to time.
We do not accept returns on unopened machines 90 days from the date of delivery.
This policy excludes cases that involve manufacturing defects or damage to components out of the box as long as they are reported within 21 days from delivery.
If you have additional questions or a return request, please contact Customer Success via email at email@example.com and include your order information (order reference number and/or the email used to place the order).
*We require customers to work with our Technical Support team to determine if the machine is operating correctly and within the Safety Manual guidelines. This may require providing visual documentation (pictures, videos, etc.) via our support channels. Any modifications to the X-Carve Pro or the use of any accessory or attachment that has not been recommended by the manufacturer and may result in disqualification for a return. Please refer to the Limited Warranty documentation for additional information.