If you have any questions or concerns relating to the products you've bought from us, we would love to help. Our response time is quick and we try our best to work with our customers until satisfaction.
You can contact us via phone: (312) 775-7009 or email.
Our hours are Monday - Friday 9:00AM - 5:00PM CST, then Sunday 12PM - 4PM CST.
With that being said, before you decide to contact us, we ask you to please look through the support articles (since you're reading this article, you're probably doing that already) and our forum first. Often times, you will be able to find the answer you are looking for from these sources. This could help save you a lot of time since you won't have wait for us to diagnose the issue.
I have looked through the support articles and the forum but I couldn't find an answer. I need to contact Inventables directly. What should I include in my email?
Please include your order number in the subject line.
The body of the email should contain the name and email address associated with the order you are inquiring about. This should be followed by a clear and concise description of the issue you are contacting us about.
Attach pictures and videos to the email if possible. By giving us a visual, we will be able to diagnose the issue more quickly.