Unfortunately, we've found that older Windows operating systems (Window XP, Windows 7, and Windows 8) sometimes have issues connecting with the Arduino board that comes with your X-Carve kit. There are a few things that may be causing your connectivity issues, but first, make sure you've tried to do the following:
- If you are using a Windows computer, make sure you downloaded the Arduino IDE. Download the IDE if you haven't done this.
Once you've downloaded the Arduino IDE, check to see if the Arduino appears in the COM Port section of your device manager. To access your device manager, use this hotkey: Win+pause/break
Remove your gShield from the Arduino and see if your computer recognizes only the Arduino board.
You will know a connection is established if the Arduino appears in the COM port menu of the device manager. The "Carve" button (in the upper right corner of Easel) will also turn green. If the button is blue, it is still not connecting.
If you can establish a connection with the gShield removed, remove your Arduino from the electronics box enclosure. Reattached the gShield to the Arduino and make sure the two boards are pushed together firmly, with all the pins inserted correctly.
You should maintain your connection if the gShield is mounted correctly on the Arduino. Once you've established a connection with the gShield attached, remove the gShield from the Arduino and reattach it again, just to make sure.
If you cannot establish a connection with the gShield removed, please read this article about manually connecting your Arduino to the computer.