If you are missing something from your order please make sure to double-check before contacting us.
First, please reference your order history to make sure you've received all of the packages from your order.
Oftentimes, some of the smaller items such as screws and nuts are easy to overlook and many of our customers actually end up finding what they thought they were missing. Our warehouse works tirelessly to get all the orders right but there could be a few rare occurrences where they might have missed an item. If this is your case, please contact us (include order number) and we will help you in any way we can.
X-Carve Pro specific components
FedEx will also take the shipping crate and packaging away for your convenience. If you opt to have FedEx take extra packing materials away, please refer to the packing list to ensure you do not leave any components in the crate. The wasteboard can be found under the last section of styrofoam.
X-Carve specific components
You can reference the Bill of Materials on the first page of the instructions to make sure you've received all of your items.
Drag chain brackets are the easiest items to miss. They are wrapped with the rails in the drag chain kit and are not located in a box.