It is our preference to work directly with customers to fix any issues as quickly as possible to ensure all customers remain happy with their purchases and have a successful experience using our products.
We accept returns on a case-by-case basis for Inventables products* and 1000mm X-Carve CNC machines, excluding original and return shipping, within 30 days from delivery. You must first receive a Return Material Authorization ("RMA") from us before completing an Item return, regardless of the reason for the return.
For items such as kits or machines, we do not accept returns once you have begun constructing the kit or otherwise begun to use the machine. We are not obligated to accept any return without a proper RMA. Unauthorized returns will be reshipped to you at your expense. We also reserve the right to impose reasonable handling charges in the event we either accept or reject an unauthorized return, as well as restocking fees as posted on the site or otherwise charged from time to time.
The return policy for the X-Carve Pro can be found here: What is the return policy for X-Carve Pro?
Please contact us first before sending anything back. This applies to all item returns permitted under these Terms of Sale. We are not obligated to accept any return without a proper RMA.
Unauthorized returns will be reshipped to you at your expense. We also reserve the right to impose reasonable handling charges in the event we either accept or reject an unauthorized return, as well as restocking fees as posted on the site or otherwise charged from time to time.
*3rd party software licenses are not eligible for refund or return. This policy also excludes consumable products such as: bits, wasteboard, user-serviceable components.