Easel and Easel Pro will connect and work with machines using the open-source GRBL firmware, which is limited to Arduino-based controllers. We have instructions for connecting to 3rd party GRBL machines here: Grbl Machine Setup (3rd Party Machine)
If your machine is not connecting, it is either due to your machine not communicating with your computer or your computer does not have the appropriate drivers installed.
Please ensure your computer meets Easel's System Requirements listed here: What are Easel's System Requirements?
1. If your machine has an e-stop, please ensure it is disengaged.
2. Check your machine and computer are communicating. In Windows, check the COM port under the Device Manager. In macOS, check the USB devices under the System Report.
3. Ensure correct drivers are installed. We recommend the FTDI driver for Windows computers.
Some 3rd party machines come with offline controllers (see image below) and this prevents your computer from connecting to Easel. To connect directly to Easel, you must disconnect your offline controller.
If you want to use your offline controller, you can always try exporting g-code from Easel. That process is outlined here:
If you still have trouble connecting, please reach out to your machine provider as it may be a hardware issue. You can also reach out to other folks in the Community Forum here: https://discuss.inventables.com/c/3rd-party-machines/52
Inventables can only truly provide hardware support for the machines we have built and tested ourselves.